For firms whose phone stops at five
Same number. Same carrier. Nothing for the front desk to learn.
Every reply above went out while the office was closed. Nobody at the firm touched a phone.
From $997 a month. First reply under 60 seconds, or the month is free.
The phone number on your letterhead can already receive text messages. Almost nobody switches it on. We switch it on — and then we answer. Every message, every hour of every day, in seconds, asking what has to be asked and putting the consultation on your calendar.
Your voice line does not change. Your carrier does not change. Your number does not change. If your receptionist never hears about us, nothing about her Tuesday is different.
I could quote you a study. You'd forget it by lunch. Do this instead — four questions, your numbers:
Your number answers texts, day and night, and books the consultation. Unlimited messages — flat, whatever comes in. A summary of the night's messages in your inbox each morning.
Everything above, and the line picks up the phone when nobody else does — after hours, holidays, and when it's busy. Every call answered before the third ring. Recorded only with the caller's say-so.
Everything above, in English and Spanish, across every office you have. Different questions for different case types, and the intake lands in the system your firm already works in.
Flat monthly fee. No setup charge. The first month is paid at signature and starts counting the day your line answers. Ninety days minimum, because carrier registration is real work and it happens before you've paid for anything.
Every first reply lands in under 60 seconds. If we miss that on more than one percent of a month's messages, that month costs you nothing. Not a credit toward the next one. Nothing.
Not one message, ever, to anyone who hasn't written to you. There is no button that does it and there never will be. That is what keeps your firm clear of the TCPA and of Rule 7.3 — not policy, architecture.
Rule 5.4 forbids splitting fees with a non-lawyer, so the price is flat and monthly and there is nothing to argue about at the end of a good year.
It asks, it sorts, it books. The second someone wants an opinion, the answer is that the attorney will give it in the consultation. And if anyone asks whether they're talking to a person, they get a straight answer.
One signature, on a one-page authorization that lets your carrier hand text messages to us while your voice service stays exactly where it is.
That's the list. There is nothing for anyone to learn, no new number to print, and nothing for your staff to do differently on Monday.
Your line answers fifteen days after carrier registration clears. Registration itself runs two to three weeks and it is out of my hands and yours — so I'd rather say it now than explain it in week four.
Plenty of firms are comfortable with the phone stopping at five. No argument from me — it's how the business ran for fifty years.
If you'd rather it didn't: ten minutes this week. I'll show you your own number answering, and you'll know inside of two whether you want it.
VíctorIntake Bench